As a trusted local South Ruislip florist, we promise all our customers only the freshest flowers, delivered with care to households and businesses in our area. Every bouquet or arrangement leaving our shop is carefully inspected, ensuring you receive blooms at their best. Should your experience fall short, our dedicated team is here to make things right.
We strive for perfection, but occasionally items may be damaged in transit or arrive less than perfect. If your flowers arrive damaged or not looking as fresh as expected, please notify us on the same day of delivery. In such cases, we may request a photo of the affected flowers to aid our quick investigation and resolution.
Our fresh flowers guarantee means blooms should last at least 5 days from receipt, provided they are cared for according to our instructions. If you notice wilting or quality issues within this timeframe, please contact us as soon as possible—ideally within 48 hours of delivery—so we can resolve your concern. This freshness window helps us ensure you always enjoy the very best from South Ruislip Florist.
If your order does not meet our high standards due to damage, freshness issues, or an error on our part, we offer two options: a like-for-like replacement of your flower arrangement as soon as possible, or a full or partial refund, depending on the circumstance. Your satisfaction is always our priority, and our team will discuss which solution is best for your specific situation.
We value open feedback and are committed to resolving any concerns or complaints quickly and fairly. If you wish to make a complaint, please reach out in writing or speak to us directly in our shop. Include as much relevant detail as possible, such as your order number, delivery date, and any photos if applicable. Once received, we will acknowledge your complaint within 2 working days and aim to resolve the matter within 5 working days.
Your trust means everything to us. As a cornerstone florist in South Ruislip, we take pride in delivering extraordinary experiences to our customers, whether it’s a special occasion or everyday flowers for homes and businesses nearby. Our returns, refunds, and complaints policy reflects our commitment to quality and genuine service. You can shop with confidence, knowing that our team supports you every step of the way.
For returns, replacements, or to raise a complaint, you can speak to us at our shop during opening hours or contact us by written letter. Our friendly staff are always happy to guide you, answer your questions, and ensure your satisfaction with every South Ruislip Florist purchase.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
