Welcome to the official Terms & Conditions for South Ruislip Florist, covering all online flower delivery orders placed through our website. By ordering from us, you agree to abide by these terms, which govern our relationship with you and outline your rights and obligations. These terms apply to all customers in South Ruislip and surrounding areas who use our online services for purchasing flowers and related products.
By using our website and placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old, or have obtained parental or guardian consent to do so. If you do not accept these Terms & Conditions, you should not use our website or order from South Ruislip Florist.
South Ruislip Florist aims to provide a seamless and efficient process for online flower delivery in South Ruislip and adjoining locations. Once you select your preferred floral product, add it to your basket and proceed to checkout, you will need to provide required information including recipient details, delivery address, and your contact information. Please ensure all details are accurate, as we cannot accept responsibility for failed deliveries due to incorrect or incomplete information.
After submitting your order and completing payment, you will receive an order confirmation on the website and via the contact details you provide. This confirmation acknowledges receipt of your order but does not signify acceptance. Acceptance occurs only when we dispatch the order, at which point a contract is formed between you and South Ruislip Florist.
If we are unable to fulfil your order (for example, due to stock unavailability, payment issues, or delivery constraints), we will contact you promptly to discuss alternatives or facilitate a refund. We reserve the right to refuse or cancel any order at our discretion.
We take great care to ensure accurate and up-to-date descriptions of our flower arrangements, bouquets, and related products. However, as flowers are a fresh and seasonal product, some varieties may occasionally be unavailable. In such cases, we reserve the right to substitute with a similar flower or arrangement of equal or greater value, maintaining the overall style and colour scheme. Should a significant substitution be necessary, we may contact you for approval before dispatch.
Please note that images on our website are illustrative and the final delivered product may vary slightly in appearance. By placing an order, you acknowledge and accept potential variations due to the nature of flowers and hand-crafted arrangements.
All prices for online flower delivery in South Ruislip and nearby areas are displayed in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are clearly indicated during the checkout process and are additional unless otherwise stated.
We accept a range of secure online payment methods, including major debit and credit cards. Your card will be charged immediately upon ordering. All transactions are processed using secure payment gateways to protect your details. We do not store payment card information on our servers.
From time to time, we may offer promotional codes or special discounts. Each promotion is subject to its own terms, and codes must be entered at the time of purchase. Promotions cannot be combined unless specified and are not redeemable for cash.
We are committed to swift and safe flower delivery across South Ruislip and the surrounding areas. Orders are typically delivered on your selected date, subject to availability and our delivery schedule. While we make every reasonable effort to meet your preferred delivery date and time, we do not guarantee timed deliveries unless explicitly offered.
If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe location, unless you specify otherwise at checkout. We will attempt to notify the recipient as appropriate. Please note that weather and transport conditions may occasionally cause delays, for which we cannot be held liable.
If you wish to amend or cancel your order, please notify us as soon as possible. For standard flower orders, cancellations and amendments may be made up to 24 hours before the scheduled delivery date. For bespoke, customised, or made-to-order arrangements, cancellations and amendments may not be possible if preparation or dispatch has commenced.
We will confirm the status of your order and advise whether cancellation or amendment is possible. If eligible, refunds will be processed using the original payment method, typically within 5-10 working days.
Your satisfaction is extremely important to us. If you receive flowers or arrangements that are damaged or not as described, please notify us within 24 hours of delivery. We may request photographic evidence to assess the issue and offer a suitable solution, which may include a replacement or refund. As flowers are perishable goods, returns are generally not possible unless both parties agree otherwise.
Refund decisions are made at the discretion of South Ruislip Florist, and our aim is to resolve all issues promptly and courteously. Please keep in mind that minor variations in colour, flower variety, or arrangement style do not constitute a valid reason for return or refund unless the product is significantly different from the description.
You are responsible for the information you provide, including recipient details, delivery addresses, and contact information. Please ensure all supplied details are accurate and up to date. Users must not use our site for unlawful purposes or interfere with the functioning of our website or services.
All content on the South Ruislip Florist website—such as photographs, product descriptions, designs, and branding—remains our property or that of our licensors. You are permitted to use the site for personal, non-commercial purposes only. Any unauthorised copying or distribution of content is strictly prohibited.
South Ruislip Florist endeavours to provide reliable, high-quality flower delivery services in South Ruislip and nearby areas. However, we are not liable for indirect losses, consequential damages, or loss of profit arising from your use of our website or products. Our total liability shall be limited to the value of the order you placed.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
We are not responsible for any failure or delay in performing our obligations due to events outside our control, including but not limited to natural disasters, extreme weather, transport disruptions, or strikes. In such cases, we will contact affected customers and aim to resolve the issue as soon as practical.
Your privacy is important to us. All personal information provided in connection with your order is processed in accordance with our privacy policy and the applicable Data Protection legislation in the UK. We do not sell or share your data with any third parties except as necessary to fulfil your order or as required by law.
For more details on how we use your information, please review our privacy policy, which is available on our website.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions at any time as our services evolve or where required by law. Any changes will be posted on this page, and your continued use of the site signifies acceptance of any revised terms. Please review this page periodically for updates.
If you have any questions about these Terms & Conditions or require support regarding an order, please use the contact options provided on our website. We aim to respond to all queries promptly and provide effective assistance for flower delivery in South Ruislip and the local community.
Note: These terms apply to all online customers ordering for delivery to South Ruislip and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Ruislip.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
